Your account and your data

Signing in and your password

1. Sign in from "Sign in" with your e-mail address and password.
2. After 5 wrong attempts within 15 minutes, sign-in to the account pauses for 5 minutes.
3. A session ends after 4 hours without use, and after 24 hours in any case.
4. Forgot your password? Write to support@doooqs.com from your account's e-mail address, and we will reset it for you. All your sessions end when it is reset.
5. Sign out with "Sign out" in the header.

Your data and deleting your account

1. Your data and your documents are yours. They are kept on a server inside the Kingdom, and the "Privacy notice" explains how we process them.
2. To ask for a copy of your data, a correction of your account details, or to withdraw your consent to promotional contact, write to support@doooqs.com from the e-mail address registered on your account. Each right is detailed on the "Your data rights" page.
3. To delete your account, write to the same address. We delete your files and records, and keep the payment and activation record under the account number only, without your name, e-mail address or mobile number.
4. Keep a copy of the packages you download; they are yours once downloaded.

The privacy notice, the terms of use, "Your data rights" and the "Data retention and deletion statement" are linked in every page's footer: /privacy, /terms, /privacy/rights and /privacy/retention.