ISO 10002 and ISO 10004 customer experience documents
A customer experience policy, complaint-handling procedures and satisfaction measurement forms, prepared for your organisation’s activities and answers in Arabic, English or both.
Edition ISO 10002:2018 · ISO 10004:2018
Package contents
Your sector and answers determine your package contents.
- Customer experience system manual8 chapters
- Policies and procedures12 documents
- Forms and registers39 forms and registers
Sectors
Choose your organisation’s sector, then answer questions about its activities to determine the package contents.
- Real estate and property management — Start free with this package
- Facility and building services — Start free with this package
- Health services — Start free with this package
- Government and public services — Start free with this package
- Financial services and insurance — Start free with this package
- Telecommunications and digital services — Start free with this package
- Retail and e-commerce — Start free with this package
- Passenger transport and aviation — Start free with this package
About the ISO 10002 · ISO 10004 package
Which customer experience documents are included?
Policy, procedures and forms for complaint handling and satisfaction measurement, covering contact channels, responses, escalation, a satisfaction questionnaire and results analysis.
What is the price of the customer experience package?
The standalone package price is SAR 2,490, including VAT. An add-on to another package is shown at its approved price when applicable to your order.