Choosing a package
How do I choose a package?
Start with your organisation’s sector, then choose the area you want to organise: quality, occupational health and safety, the environment, risk management, facility management or customer experience. If your activity is in medical devices, choose the ISO 13485 package. The QHSE package combines quality, safety and environmental management.
When should I choose the integrated QHSE system?
When you need to organise quality, occupational health and safety, and environmental management in one system, with questions and documents shared across the three areas.
Who prepares the documents and who audits the system?
An accredited certification body issues the certificate after auditing your management system. doooqs prepares the documents for that system.
Do the packages use the latest edition of the standard?
Yes. The packages are based on the latest official ISO editions of the standards offered, including the relevant published amendments. Each package’s details identify the standard and edition year.
Preparing a package
What information do I need?
You need the organisation’s information, its activity and operational scope, and relevant locations, roles and responsibilities. Package questions ask for further details according to the management area and activity.
What are the package questions for?
The questions connect the documents to your organisation’s processes and identify the topics and procedures that apply to its activity. Answer according to the actual work and review the answers before preparing the package.
Where do I correct information before preparing the files?
Check the information at the review step, then return to the relevant information or questions page to make the change and continue.
Files and downloads
What file formats and languages are provided?
Each package page lists its file formats: Word for editing and PDF for reading and sharing. Documents come in Arabic, English or both, as you choose. The package contents page explains the document types.
How do I see the file preparation status?
The package page shows preparation status and the download option when the files are ready. Follow the instructions shown on the page.
Where do I report an account or order issue?
Email support@doooqs.com from your account address, with the order reference if shown, a description of the issue and the error message.
Qualification with large buyers
Which documents do large buyers such as Aramco, National Water Company, Saudi Electricity Company, Ma'aden, SABIC and NEOM ask for when qualifying suppliers?
Supplier registration portals at many large buyers ask for evidence of a documented management system: the system manual, policies, procedures and records for quality, occupational health and safety and the environment. These buyers usually ask for a copy of the policies and procedures at qualification. The QHSE integrated package combines ISO 9001, ISO 45001 and ISO 14001 in one set of documents in your organisation's name, the closest match to what these portals ask of contractors, manufacturers and industrial service providers. Check each buyer's requirements in its own portal, since they change and may include licences and registrations the documents do not cover.
Is the ISO 9001 package alone enough for qualification?
Some buyers accept a quality system alone; many in contracting, industry and energy ask for safety and the environment with it. Choose by what the buyer you qualify with asks for.
Buyer names belong to their owners; this answer is guidance, does not represent any buyer and promises neither qualification nor a certificate.