Data and its use
We use your name, email and sign-in information to maintain and protect your account. We retain your package selection, order and payment records, organisation details, answers and logo to prepare your documents and let you return to your work.
We process connection information and technical requests to operate and protect the site and diagnose errors. We use session and language cookies, and your correspondence to respond and follow up on your requests.
Passwords are stored as derived hashes. Payment-card details are processed by the payment provider; DOOOQS does not store them.
We keep what you enter in the order journey as a draft for 90 days from your last activity, then archive it, and you can ask for it to be restored.
We email you two reminders, 3 days and 7 days after you stop, if you have not completed your order.
Cookies
DOOOQS places three cookies in your browser, all necessary for the site to work. We do not use them for tracking or advertising and do not share them with any third party.
vid: a random visitor identifier, created on your first visit, which ties the form-protection token to your visit before you sign in. It is a session cookie with no expiry date, and the browser normally removes it when closed.
sid: your sign-in session. It is created when you sign in or create your account, lasts 7 days and is removed when you sign out. Its value is a random token that carries none of your data, and we store its hash in the database, not the token itself.
lang: remembers the display language you use, Arabic or English, and lasts a year from the last time you set the language.
All three are HttpOnly, so scripts in the page cannot read them, and Secure, so they are sent only over an encrypted connection. Any security cookies Cloudflare may place are described under “Hosting and service providers” and are not among these three.
Hosting and service providers
The site and application records are hosted in Saudi Arabia. We use service providers for payment processing, email and connection protection, according to the service you use.
Cloudflare manages the domain. If its proxy is enabled, connection and request data may be processed outside Saudi Arabia and security cookies may be used.
Your rights and contact
You can ask the DOOOQS team for access to your data, correction or deletion, or information about its processing and retention. We may need to verify that the request relates to you.
DOOOQS is owned by Wadi Al-Hulool Business Services Company. Ownership details are in the terms of use.