Describe the operating chain
Describe what the organisation buys and sells, how it works with suppliers and customers, where products are stored and how they are delivered. Include import and distribution activities performed directly or through contracted services.
- Product categories, markets and customers served by the business.
- Suppliers and the purchasing, shipping, storage and delivery arrangements.
- Responsibilities for orders, inventory and customer service.
Focus on trading risks
Connect risks to the activities that affect sales, cash flow and supply. Topics in this sector include supply interruptions, exchange-rate changes, slow-moving stock and reliance on a major customer.
For each topic, identify its effect on the organisation, the measures already in place, and the person responsible for following up on action.
Bring together information for follow-up
Connecting the order, supplier, shipment and inventory helps identify where a delay or discrepancy occurred. Bring together responsibilities, communication arrangements and order follow-up methods to make your package answers clear.
- Purchase and sales orders and their delivery stages.
- Slow-moving products and suppliers on which the business depends.
- Customer feedback and changes affecting supply and delivery.
Start with your activity’s package
The risk management package helps organise the framework, procedures and register around your trading activity.