Define the service stages
Describe how transport or logistics requests begin, how movements are planned, and how shipments are prepared and delivered. Distinguish work performed directly from work handled by carriers or other service providers.
- Working locations, transport modes and equipment used.
- Responsibilities for planning, loading, delivery and communication.
- How shipments are tracked and delays, damage or discrepancies are recorded.
Connect the system to daily work
Quality management follows service delivery and customer requirements. Safety topics include vehicle movements, handling, loading, driver fatigue and maintenance. Environmental management relates to fuel and resource use and the outputs of transport and site activities.
Prepare follow-up information
- Service types, workflows and team roles.
- Collection and delivery points and how completion is recorded.
- Follow-up on vehicles, equipment and outsourced activities.
- Issues and changes affecting service time or quality.
Choose your logistics package
Quality, safety and environmental management can be organised together in QHSE or as individual systems. Risk management helps track what affects service objectives and continuity.