Quality management
ISO 9001
Organise processes and responsibilities, and follow up on quality and improvement.
Health services
A qualification file describes health services, delivery responsibilities and quality follow-up. Prepare appointment, competence, supplier and complaint information, observing the patient-data controls applicable to your work.
Suggested package
9001 supports process quality, the customer experience package covers complaints and satisfaction, and 31000 addresses risks to organisational objectives.
Example package index
A health services quality example contains 67 documents. The package scope and index follow the services and organisation’s answers.
- F-01 Document list and retention rules
- F-01b Process map and interactions
- F-02 Document distribution and receipt record
- F-05 Job description and competence requirements
- F-05a Roles and authorities
- F-06 Training, competence actions and evaluation record
Packages for your sector
Risk management
ISO 31000
A framework, procedures and a risk register at organisation level.
Customer experience
ISO 10002 · ISO 10004
Complaint handling, customer satisfaction measurement and improvement follow-up in one order.
Prices in Saudi riyals, VAT included, for a package in one language; the price for both languages shows when you order.