Facility management
ISO 41001
Define and plan facility services, and follow up on their performance and risks.
Real estate and property management
In the qualification file, describe the properties, facilities and services you manage and their contractual boundaries. Connect maintenance requests, provider work and tenant feedback to follow-up and acceptance records.
Suggested package
41001 supports facility service planning and performance; the customer experience package covers user and tenant complaints and satisfaction.
Example package index
A real estate facility management example contains 54 documents. The final index follows the services, users and providers you identify.
- F-01 Document list and retention rules
- F-01b Process map and interactions
- F-02 Document distribution and receipt record
- F-05 Job description and competence requirements
- F-05a Roles and authorities
- F-06 Training, competence actions and evaluation record
Packages for your sector
Quality management
ISO 9001
Organise processes and responsibilities, and follow up on quality and improvement.
Risk management
ISO 31000
A framework, procedures and a risk register at organisation level.
Customer experience
ISO 10002 · ISO 10004
Complaint handling, customer satisfaction measurement and improvement follow-up in one order.
Prices in Saudi riyals, VAT included, for a package in one language; the price for both languages shows when you order.