A qualification file connects the service description to its outputs and the person responsible for review. Prepare information on customer requests and changes, team competence and outsourced work.

Suggested package

9001 supports service delivery and output review; 31000 addresses delivery, resource and provider-dependency risks.

Quality management

Example package index

A technology and professional services quality example contains 67 documents. Your order’s index reflects your answers and how you deliver the service.

  1. F-01 Document list and retention rules
  2. F-01b Process map and interactions
  3. F-02 Document distribution and receipt record
  4. F-05 Job description and competence requirements
  5. F-05a Roles and authorities
  6. F-06 Training, competence actions and evaluation record
The first page of the suggested package's index for a fictitious organisation

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